Usable Security: Participatory Design

»If your PERSHING II system needs improvement, let us know. Send us an EIR. You, the user, are the only one who can tell us what you don’t like about your equipment. Let us know why you don’t like the design. Put it on an SF 368 (Quality Deficiency Report). Mail it to Commander, U.S. Army Missile Command, AlTN: AMSMI-QA-QMD, Redstone Arsenal, AL 35898-5290. We’ll send you a reply.«

(TM 9-1425-386-10-1)